TERMS & CONDITIONS
Whilst we will always try our best to be flexible and understanding of what can be a stressful time in the run up to your wedding, we must point out the following to avoid any confusion at a later date – we want you to be fully informed on the service you will receive.
PAYMENT
• A part-payment of at least 50% deposit is required on all gowns and accessories before any order can be placed.
• The remaining 50% of the gown price is due and must be paid within 4 weeks of the arrival of any garment or item.
• The part-payment is non-refundable if a customer wishes to cancel the order at any point and for any reason. Your gown & accessories will be ordered immediately (unless otherwise agreed) and once ordered, cannot be changed.
• Any balance payment is also due once the items arrive.
DELIVERY & COLLECTION
• Delivery timescales may vary between designers and items and you will be advised of an approximate timescale when placing your order.
• The customer must book an appointment to try their gown on in the boutique no later than 4 weeks after being notified of its arrival. It is the customer’s responsibility to notify The Bridal Collection of Lancaster of changes to any of the contact details given overleaf to ensure that this notification is received promptly.
• In exceptional circumstances the bride (or another party) may collect/ store the item without having tried them on. In this event the customer must sign to say they have checked and are satisfied with the items and The Bridal Collection of Lancaster cannot accept responsibility for any dispute’s relating to the fit of the garment.
• If the customer wishes to store their garment in the boutique following their appointment to try their gown on, an additional fee of £50 is payable to store and insure the gown up until the wedding date specified. This service is entirely optional and the customer may choose to collect their gown for storage at home.
SIZING
• During the customer’s order appointment, body measurements will be taken by a trained and experienced member of The Bridal Collection team. These measurements are recorded overleaf and the customer signs to agree that they have checked these carefully and confirm their agreement and acceptance of the accuracy of these at the time of ordering.
• Gowns ordered will be to the designers nearest standard size (e.g. 12; 14; 16). Measurements are not sent to the designer and purely for the purposes of agreeing which size garment to order. Whilst an experienced stylist will provide insight and recommendations, the customer signs overleaf to confirm that they are in agreement with the size ordered.
• The Bridal Collection of Lancaster can accept no responsibility for changes to the look and fit of any garment ordered due to a customer’s fluctuation in bodyweight or measurements. Any garment ordered in a size above or below that which is recommended at the time of ordering is the customer’s own decision and at their own risk.
• Whilst the closest possible size may be ordered to the customer’s measurements, it is often necessary for alterations to be carried out by a seamstress to achieve a custom fit. The Bridal Collection of Lancaster will provide a contact list for local alterations specialists, which the customer must contact themselves to arrange fitting appointments at the location of their chosen specialist at their own convenience.